e Systems Solutions was founded on the premise that technology support should be provided by technology experts and managed by customer service experts.  

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At e Systems Solutions, we specialize in providing technology support from a customer service perspective.  We hire the best technicians with years of experience and degrees from Syracuse University and Penn State.  I then personally oversee our daily operations.  I work hand in hand with our technicians to ensure that our clients are getting the best customer service – not just the best technology support.

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Most technology support companies are owned, operated and managed by technology professionals.   Technology professionals are great at solving technology problems.  They are not great at managing customer service.  

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​Prior to starting e Systems Solutions, I spent fifteen years in customer service.  During that time, I started several small businesses.  By early 2000, I owned two restaurants and was dabbling with a few other businesses.  Technology was just starting to really change the business scene.  As we implemented new technology, my businesses needed more technology support.  

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I spent several years looking for a technology support company that could support my business while providing an acceptable level of customer service. I never found one that could meet all my needs.

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What I did find was that technology support companies fell into two categories – big and small.  The big firms had great technicians.  They could fix things fast but the cost was high.  Since I was a smaller account, I was always struggling to get on the schedule.  The small firms had a few employees but no real structure.  The costs were better but they were not dependable and resolutions were slow.  I started e Systems Solutions as a solution to this problem. 

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We have had many of our clients for more than 10 years.  We can provide a list of recommendations and referrals.  I hope that you will allow us to provide your technology support.